Frequently Asked Questions.
Clear answers about setting up, customizing, and scaling conversions with AxG AI Store Sales Assistant on Shopify.
How does AxG AI Store Sales Assistant connect to my Shopify store?
The app connects directly to your Shopify store using official Shopify Admin GraphQL APIs and Theme App Extensions. It reads live products, variants, prices, and inventory levels in real time to provide accurate shopper assistance.
Does installing the app require modifying my theme Liquid code?
No code changes are needed. The app uses Shopify Theme App Extensions (App Embed Blocks). Simply enable 'AxG AI Sales Assistant' in 1 click inside the Shopify Online Store Theme Editor and click 'Save Settings' in the embedded Shopify Admin dashboard.
Which AI model powers the assistant, and can it hallucinate prices or stock?
The assistant is powered by Google Gemini 2.5 Flash hosted in Frankfurt (europe-west3) with sub-second streaming and strict zero-hallucination guardrails (temperature: 0.2, thinkingBudget: 0). It answers strictly from your live Shopify catalog, real-time stock quantities, and store policies.
What is AI-to-AI & Agentic Commerce (axg-agentic-commerce/1.0)?
Included in Silver (€29.99/mo) and Gold (€99.00/mo) plans (and during the 30-day free trial), Agentic Commerce makes your Shopify catalog natively discoverable by external AI shopping assistants via high-speed, zero-token ?action=agent_shop and ?action=llms_txt endpoints with direct 1-click Shopify cart links.
How does 2-Factor Live Order & Package Tracking work?
When a shopper asks about an order inside the chat widget, the AI verifies both their Shopify Order Number and matching billing Email Address before displaying real-time fulfillment status and direct carrier tracking links (PostNord, DHL, DB Schenker, UPS, FedEx).
How does the 25-Second Smart Cart Abandonment Nudge work?
When a shopper stays on your /cart or /checkout page for 25 seconds without completing their purchase, the assistant gently offers help with sizing, shipping times, returns, or checkout questions to help close the sale.
How are subscriptions and the 30-day free trial billed?
All subscriptions — Bronze (€9.99/mo), Silver (€29.99/mo), and Gold (€99.00/mo) — include a 30-day free trial and are billed exclusively through the official Shopify Billing API. You can upgrade, downgrade, or cancel anytime directly inside your Shopify Admin with no lock-in period.